NEW
Easy Returns
- You have 30 days from when you receive your order to lodge a return
- We cover the cost of shipping your return back to us when you select a size exchange or store credit
- If you opt for a refund, a flat rate of $9.95 will be deducted from your refunded amount to cover the return shipping
- Your exchange, store credit or refund will be processed as soon as your return parcel is scanned as "in transit" by Australia Post
1. Find your order number
Log in to your account or check your order confirmation email -
it will look something like this: AU123456
2. Choose your return option
Pick which return option suits you best from the four below
YOUR RETURN OPTIONS
Exchange
Swap for a different size
FREE return label
Pre-paid shipping label provided
HOW IT WORKS
When you submit your return, you’ll receive a pre-paid label to download and send your items back.
The replacement item will be sent as soon as your return parcel is scanned as ‘in transit’ by Australia Post.
The sooner you return the original, the faster you’ll receive the replacement!
Please note:
This option will only be available if we have enough stock on hand of the preferred size – if stock is running low or it’s already sold out, you won’t be able to choose that size. If your size sells out before you’ve sent the original back to us, you’ll automatically be issued a refund. A lot of our pieces sell out very quickly so the faster you pop it in the mail, the better your chance of getting the item you have your eye on!
Store Credit
Valid for 3 years
FREE return label
Pre-paid shipping label provided
HOW IT WORKS
When you submit your return, you’ll receive a pre-paid label to download and send your items back.
Your online store credit will be issued as soon as your return parcel is scanned as ‘in transit’ by Australia Post.
The sooner you pop your return in the mail, the faster you’ll receive your store credit!
Online store credits are valid for 3 years and can be used store wide.
Standard Refund
Refund issued once scanned as in transit
$9.95 return label
Deducted from the refund amount
HOW IT WORKS
When you submit your return, you’ll receive a pre- paid label to download and send your items back.
$9.95 will be deducted from your total return amount to cover the cost of that shipping label.
Your refund will be issued as soon as your return parcel is scanned as ‘in transit’ by Australia Post.
The sooner you pop your return in the mail, the faster you’ll receive your refund!
POST YOUR RETURN
- Have a printer
- Don't have a printer
1.
Print Your Label
Print the Australia Post label that is generated through our returns portal when you submit your return
2.
Stick Your Label
Stick the new shipping label ontop of the old shipping label
3.
Drop Off
Drop your return parcel in your local red Australia Post box at a time that suits you or at the post office
1.
Download Your Label
You will receive a copy of the Australia Post shipping label that is generated through our returns portal by email (at the last step)
2.
Print & Send at Australia Post
Show the email containing the shipping label on your phone or IPad at the post office counter. They will scan it, print it and post it for you!
RETURNS POLICY
Shopping online should be as trouble free as shopping in store. For this reason, our Returns Policy is super simple:
- You have 30 days from when you receive your order to lodge a return
-
Everything you buy on our site is eligible for return except these few items:
- FINAL SALE styles (these styles are marked with a FINAL SALE tag on the collection page and have a was and now price on the product page)
- Earrings
- Swimwear missing its hygiene sticker
- Underwear
- Beauty, tanning and cosmetic products
- Free gifts with purchase
Returns will only be accepted if items are in their original condition - this means unworn and unwashed with tags intact. We reserve the right to refuse your return if it arrives in an a condition which does not meet our returns policy.
There are very rare instances where you may have received a faulty or incorrectly barcoded product - contact us directly if you have experienced this and we can organise a reply paid label for your return.
FAQS
Returns & Exchanges
I want to return something that is outside of the 30 days returns period and the items aren't showing up as ineligible for return. What do I do?
While our Online Returns Portal strictly enforces the 30 day returns period, we are a little more understanding. Reach out to our team via phone, email, live chat or DM with your order number and reason for return extension. We can't make promises, but we're pretty well known for our fabulous service.
I want to make a return but the items are from multiple orders. What do I do?
The Online Returns Portal will only allow you to submit a return, one order at a time. Reach out to our team if you would like assistance with submitting a return for multiple orders.
I submitted a return but I forgot to use the return label you gave me. What happens if I sent a return back using a different label?
Best to avoid this. It slows the process down, BUT if you have sent your return back to us using a different label to the one we issued, you will still receive your refund, online credit or exchange, it will just take an additional 3 - 5 days as the process will no longer be automated in our system. Don't stress, but do try to use the label we supply.
Is stock reserved for me if I submit a exchange?
It's not - this is why it's super important for you to send your return back to us as soon as possible from the time you submit your return. As soon as we see that your return is in transit, we will release your new order. If the stock is no longer available, you will be automatically be issued a refund. If the stock is available, you'll receive your new size in a jiffy.
Can I exchange my exchange?
We only offer one exchange per order, so if you have already received an exchange and now want to return it, you will have the option to opt for a store credit or a refund.
I purchased from your Brisbane store, but can't make it to the store to return it. Can I do it online?
You sure can! If you need any help, simply contact our lovely Customer Experience Team via live chat (bottom left of the page), by email or over the phone. We will be able to help you lodge a return through our online returns portal and print a pre-paid shipping label, we'll just need your email address.
I'm not from Australia but I want to exchange and I only have the option of a refund. Why is that?
One day, we hope to offer exchanges to our international customers, however the cost to facilitate the exchange is too much for a small, growing business. Give us a few years for a seamless global experience :)
Faulty Items
How do I return something that's faulty and outside of the 30 day return period?
Reach out to our team via email, phone, live chat or DM - we will simply need to see images of the fault in order to initiate a return. Don't fret our team will take you through the process once you make contact.
International
I'm a international customer and want to return my items for a refund or store credit. How should I proceed?
Post your return pieces back to our returns address:
Blue Bungalow Returns
PO Box 2400
Ascot, Queensland, 4007
Australia
Be sure to include your returns card outlining whether you would like a refund or online credit for our returns team to process when received.
If you placed your order from the United States, good news - we have a dedicated returns portal and Los Angeles Returns Address.
If you placed your order from Singapore, you can lodge your return through our returns portal, you will simply have to organise your own return shipping to the address above.
Discounted Items
How do I tell the difference between a Final Sale item and a 40% Off Last Sizes sale item?
Our Last Sizes collection shows the full price of the item, with the 40% Off discount added automatically at the checkout. The discount is reflected as an overlay on the image. These styles can be returned like any other items.
Final Sale clearance items feature a red FINAL SALE overlay on the product image and feature a was and now price on the product info page. Final Sale clearance styles will show up greyed out, ineligible for return on the Online Returns Portal.
STILL NEED HELP?
Contact our friendly Customer Service team who can assist with any of your queries.
1300 880 635
Or hit the LIVE CHAT button in the bottom left of the website.
